Shipping policy

Shipping Policy
Company: PROPHEC COMMERCE PLT
Website: www.prophec.co
Business Registration Number: 202404003336 (LLP0040842-LGN)
Email: prophec2025@gmail.com

At PROPHEC COMMERCE PLT, we aim to deliver your stationery orders safely and on time. Please read our shipping policy carefully.

1. Order Processing

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • Processing times may vary during peak periods or public holidays.

2. Shipping Methods & Delivery Time

  • We ship using trusted courier services for both local and international orders.

  • Domestic (Malaysia): 3–7 business days.

  • International: 7–21 business days, depending on destination and customs clearance.

  • Delivery times are estimates and may vary due to factors beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Shipping fees are non-refundable, except in cases where we are responsible for delivery errors.

  • International customers may be responsible for customs duties, taxes, or import fees imposed by their country.

4. Shipping Address

  • Customers are responsible for providing a correct and complete shipping address.

  • We are not liable for delays, lost packages, or non-delivery due to incorrect addresses.

5. Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment directly with the courier.

6. Lost or Damaged Items

  • If your package is lost or damaged during delivery, please contact us within 48 hours of receipt at prophec2025@gmail.com with photos or proof.

  • We will work with the courier to resolve the issue or provide a replacement if approved.

7. International Shipping Notes

  • International shipping may take longer due to customs clearance and local courier processes.

  • We are not responsible for customs delays or fees in your country.

  • Please ensure your international shipping address includes all necessary information for customs processing.

8. Contact Us

For any questions regarding shipping, please contact us:
Email: prophec2025@gmail.com
Website: www.prophec.co